Руководство По Установке для Cisco Cisco Unified Contact Center Enterprise 9.0(2)
2
Installing Cisco Security Agent for Cisco Intelligent Contact Management Software, Release 6.0(0) October 2004
•
•
•
•
•
•
•
•
Introduction
The standalone Cisco Security Agent (CSA)
•
provides intrusion detection and prevention for Cisco ICM software
•
removes potential known and unknown ("Day Zero") security risks that threaten enterprise networks
and applications
and applications
•
can defend against previously unknown attacks because it does not require signatures (as antivirus
software does)
software does)
•
reduces downtime, widespread attack propagation and clean-up costs
The Agent is provided free of charge by Cisco Systems for use with Cisco ICM software. The Agent
provides Windows platform security (host intrusion detection and prevention) based on a tested set of
security rules (policy). The Agent controls system operations by using a policy that allows or denies
specific system actions before system resources are accessed. A policy controls access to system
resources based on:
provides Windows platform security (host intrusion detection and prevention) based on a tested set of
security rules (policy). The Agent controls system operations by using a policy that allows or denies
specific system actions before system resources are accessed. A policy controls access to system
resources based on:
•
what resource is being accessed
•
what operation is being invoked
•
which application is invoking the action
This process occurs transparently and does not hinder overall system performance.
Cisco Security Agent should not be viewed as providing complete security for servers hosting Cisco ICM
software. Rather, it should be viewed as an additional line of defense, which—when used correctly with
other standard defenses, such as virus scanning software and firewalls—provides enhanced security for
host servers.
software. Rather, it should be viewed as an additional line of defense, which—when used correctly with
other standard defenses, such as virus scanning software and firewalls—provides enhanced security for
host servers.
The standalone Cisco Security Agent for Cisco ICM uses a static policy that cannot be changed.
However, see the section
However, see the section
additional information.
Follow the installation instructions in this document to install the standalone Cisco Security Agent on
all Cisco ICM software servers, including Cisco ICM Router, Logger, Peripheral Gateway (PG), Admin
Workstation (AW), Historical Data Server (HDS), Standalone Distributed Diagnostic and Services
Network (SDDSN), Outbound Option (formerly Blended Agent) Dialer, Cisco E-Mail Manager, Cisco
Collaboration Server, Cisco Dynamic Content Adapter, Cisco Media Blender, Cisco CTI OS, Cisco
Agent Desktop (CAD) Enterprise, Cisco Support Tools, Cisco Remote Monitoring Suite (RMS).
all Cisco ICM software servers, including Cisco ICM Router, Logger, Peripheral Gateway (PG), Admin
Workstation (AW), Historical Data Server (HDS), Standalone Distributed Diagnostic and Services
Network (SDDSN), Outbound Option (formerly Blended Agent) Dialer, Cisco E-Mail Manager, Cisco
Collaboration Server, Cisco Dynamic Content Adapter, Cisco Media Blender, Cisco CTI OS, Cisco
Agent Desktop (CAD) Enterprise, Cisco Support Tools, Cisco Remote Monitoring Suite (RMS).
Specifically, Cisco Security Agent for ICM 6.0(0) incorporates the appropriate policies for: