Руководство По Установке для Cisco Cisco Unified Contact Center Enterprise 9.0(2)

Cisco ICM Enterprise Edition 6.0(0)

Supported: Router, Logger, PGs, AWs, HDS, CTI Server, Support Tools server and agent
Not Supported: CTI Desktop and Client components; Internet Service Node (ISN)

Cisco IP Customer Contact (IPCC) Enterprise Edition 6.0(0)

Supported: ICM servers (see ICM Enterprise Edition 6.0(0) list above)
Not Supported: Cisco CallManager; Cisco IP IVR; Cisco Customer Response Solutions (CRS); 
Cisco Internet Service Node (ISN)

Cisco Outbound Option (formerly Blended Agent) 6.0(0)

Supported: Dialer
Not Supported: n/a

Cisco Remote Monitoring Suite (RMS) 2.0(0)

Supported: Listener, LGArchiver, LGMapper, SDDSN
Not Supported: AlarmTracker Client Software

Cisco Web Collaboration Option 5.0(0) [only on Windows platform]

Cisco Collaboration Server 5.0(0)

Supported: Collaboration Server, SQL Server 7.0, SQL 2000 Server
Not Supported: Oracle

Cisco Media Blender 5.0(0)

Supported: Media Blender Server
Not Supported: n/a

Cisco Dynamic Content Adapter (DCA) 2.0(1)

Supported: DCA Server
Not Supported: Agent Desktop, Caller Desktop

Cisco E-Mail Manager 5.0(0)

Supported: eManager Server (on Windows platform), SQL Server 7.0
Not Supported: Oracle

Cisco CTI Object Server (CTI OS) 6.0(0)

Supported: CTI OS Server
Not Supported: CTI Desktop and Client components

Cisco Agent Desktop (CAD) Enterprise Edition 6.0(0)

Supported: CAD Server
Not Supported: Agent Desktop

For servers running Cisco CallManager, see Installing Cisco Security Agent for Cisco CallManager.

For servers running Cisco IP IVR, see Installing Cisco Security Agent for Cisco Customer Response 
Applications.

For servers running Cisco ISN, see Installing Cisco Security Agent for Cisco Internet Service Node.

In addition to being specifically tuned for Cisco ICM software, Cisco Security Agent for Cisco ICM 
software provides support for a select number of Cisco-approved third-party applications. These are the 
third-party applications included in the ICM Software 6.0(0) Bill of Materials. No other third-party 
applications are officially supported. These third-party applications must be installed into the default 
directories presented during the installation process, otherwise your applications will not work properly. 
See the discussion in the section 

The Agent policy is focused on hardening the Windows 2000 operating system, SQL Server, and IIS. 
Further, if you install the Network Shim, security checks for TCP/IP are provided.