Руководство По Установке для Cisco Cisco Unified Contact Center Enterprise 9.0(2)
9
Installing Cisco Security Agent for Cisco Intelligent Contact Management Software, Release 6.0(0) October 2004
Step 12
The “Preparing to transfer files” status window displays the options that you chose. To accept the current
settings, click Next.
settings, click Next.
Step 13
Continue to wait while the installation completes; do not click Cancel.
Step 14
Click the radio button Yes (the default), then click Finish to reboot the server.
Caution
The Agent protects the server as soon as you install the software, but the Agent does not provide
complete functionality until you reboot the server. Therefore, Cisco recommends that you reboot
immediately after installation. As mentioned above, to minimize affects on resources (such as processing
interruptions), Cisco recommends that you install/reboot at the end of the business day or during a time
when processing is minimal, preferably during a regularly scheduled maintenance window.
complete functionality until you reboot the server. Therefore, Cisco recommends that you reboot
immediately after installation. As mentioned above, to minimize affects on resources (such as processing
interruptions), Cisco recommends that you install/reboot at the end of the business day or during a time
when processing is minimal, preferably during a regularly scheduled maintenance window.
Tip
When the installation completes, a red flag (the Cisco Security Agent icon) displays in the Windows
2000 system tray. Double-click on the red flag. If you do not see the error message “Failed to connect to
CsaManager”, then the Agent was successfully installed. If you see Security:Enabled in the lower right
corner of the window, the Agent is enabled as well.
2000 system tray. Double-click on the red flag. If you do not see the error message “Failed to connect to
CsaManager”, then the Agent was successfully installed. If you see Security:Enabled in the lower right
corner of the window, the Agent is enabled as well.
Step 15
Perform this procedure on each Cisco ICM software server (see the list given in the
).
Checking the Version on the Server
You can check the engine and policy versions of the Agent you installed.
To Check the Engine Version in Use for CSA for Cisco ICM Software
Right-click on the CSA flag in the system tray and select About.
To Check the Policy Version in Use for CSA for Cisco ICM Software
Step 1
Start Regedit.
Caution
Do not make any changes. You should be viewing for verification purposes only.
Changing the wrong registry key or entering an incorrect value can cause the server to malfunction.
Before you edit the registry, confirm that you know how to restore it if a problem occurs. (Refer to the
“Restoring” topics in Registry Editor Help.) If you have any questions about changing registry key
settings, contact the Cisco Technical Assistance Center (TAC).
Before you edit the registry, confirm that you know how to restore it if a problem occurs. (Refer to the
“Restoring” topics in Registry Editor Help.) If you have any questions about changing registry key
settings, contact the Cisco Technical Assistance Center (TAC).
Step 2
Expand the key
HKEY_LOCAL_MACHINE\Software\Cisco Systems, Inc.\System Info\ICM-CSA Policy\Version.
HKEY_LOCAL_MACHINE\Software\Cisco Systems, Inc.\System Info\ICM-CSA Policy\Version.
Step 3
Close Regedit.