Release Note для Cisco Cisco IPCC Web Option

Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,

Hardware and System Software Specification

Table 6-7: Progger Servers, Unified CCE, Common Ground Upgrade

Server Class

Capacity (agents)

Progger with no

options

Progger with

CAD Services**

MCS-30-002-Class

N/A

MCS-30-003-Class

100

N/A

MCS-40-002-Class

270

MCS-40-003-Class

450

297

NOTE: To estimate Outbound Option agent capacity for Agent PGs, use the following formula:

Max agents = (Maximum PG agent capacity) – (4 x (number of dialer ports))

This is an indicator of platform capacity; this is not an indicator of outbound resources in terms of how many agents can
be kept busy by the number of dialer ports in the deployment. A quick but inexact rule of thumb is 2 ports required for
each outbound agent, but your outbound resources may vary depending on hit rate, abandon limit, and talk time for the
campaigns in the deployment. Use the sizing tool to determine outbound resources required for your campaigns.

Please refer to the Outbound Option chapter of the SRND for more details:
(

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html

Option 2

- Supports up to 1275 Agents

• Rogger Configuration

This server has the Unified CCE Router collocated with the Unified CCE Logger, and separate agent PGs.

Table 6-8: Rogger Servers, Unified CCE, Common Ground Upgrade

Server Class

Capacity

(agents)

Rogger

MCS-30-002-Class

300

MCS-30-003-Class

425

MCS-40-002-Class

900

MCS-40-003-Class

1,275

Note: For agent counts exceeding 1275, separate Router and Logger servers are required - Option 3.

Option 3

- Supports up to 5100 Agents

• Standalone Router and Standalone Logger

This option has the Unified CCE Router and Unified CCE Logger on separate servers and also separate agent PGs.