Release Note для Cisco Cisco IPCC Web Option
Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 7.5,
Hardware and System Software Specification
©2008-2011 Cisco Systems, Inc.
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Table 6-9: Standalone Router/Logger Servers, Unified CCE, Common Ground Upgrade
Server Class
Capacity (agents)
Router
Logger
MCS-40-002-Class
3,600
3,000
MCS-40-003-Class
5,100
4,250
GEN-50-003-Class
5,100
3,600
GEN-50-004-Class
5,100
5,100
Table 6-10: Agent PG Servers, Unified CCE, Common Ground Upgrade
This applies to both Option 2 and 3.
Server Class
Capacity (agents)
Agent PG
with no
options
Agent PG with
CAD Services**
MCS-30-002-Class
270
178
MCS-30-003-Class
382
252
MCS-40-002-Class
1,200
600
MCS-40-003-Class
1,700
850
NOTES:
• The CAD Server component (if CAD services are required) should be collocated on the Progger server. For
prior installations where CAD server was installed on a separate server, capacity numbers will remain the same
(as shown below) regardless of whether it is collocated or separate.
(as shown below) regardless of whether it is collocated or separate.
• Agent Capacity is decreased by 25% when CTI OS Security is enabled.
• Agent capacity is further decreased for mobile agents. The weighting of the decreased capacity is based on the
• Agent capacity is further decreased for mobile agents. The weighting of the decreased capacity is based on the
call delivery mode for the mobile agent.
For more details about sizing Mobile agents, refer to Cisco Unified Contact Center Enterprise 7.x Solution
Reference Network Design at:
Reference Network Design at:
• To estimate Outbound Option agent capacity for Agent PGs, use the following formula:
Max agents = (Maximum PG agent capacity) – (4 x (number of dialer ports))
This is an indicator of platform capacity; this is not an indicator of outbound resources in terms of how many
agents can be kept busy by the number of dialer ports in the deployment. A quick but inexact rule of thumb is 2
ports required for each outbound agent, but your outbound resources may vary depending on hit rate, abandon
limit, and talk time for the campaigns in the deployment. Use the sizing tool to determine outbound
resources required for your campaigns.
agents can be kept busy by the number of dialer ports in the deployment. A quick but inexact rule of thumb is 2
ports required for each outbound agent, but your outbound resources may vary depending on hit rate, abandon
limit, and talk time for the campaigns in the deployment. Use the sizing tool to determine outbound
resources required for your campaigns.
Please refer to the Outbound Option chapter of the SRND for more details: