Информационное Руководство для Cisco Cisco Customer Response Solution Downloads
MCPC, a Cisco Gold Certified Partner, implemented the Cisco solutions in a
third-party data center. The seven offices need no equipment other than a Cisco
Integrated Services Router (ISR) and phones. “The transition to Cisco Unified
Communications on Cisco UCS proceeded very smoothly, without disrupting
communications,” Davies says.
third-party data center. The seven offices need no equipment other than a Cisco
Integrated Services Router (ISR) and phones. “The transition to Cisco Unified
Communications on Cisco UCS proceeded very smoothly, without disrupting
communications,” Davies says.
Attorneys and staff use Cisco Unified IP Phones 9971, which have large, high-
definition color displays that add video to the conversation. When the firm’s
attorneys work at another office or travel, they can place and receive calls to their
office phone number using Cisco Jabber
definition color displays that add video to the conversation. When the firm’s
attorneys work at another office or travel, they can place and receive calls to their
office phone number using Cisco Jabber
™
on their Apple iPhones and iPads. To
date, about 50 attorneys use Jabber, which also lets them see which colleagues are
available, click to send instant messages, and click to dial.
available, click to send instant messages, and click to dial.
In addition, attorneys can get back to clients sooner using Cisco Unity
®
Connection,
which lets them manage and play back voicemail messages from their email inboxes
instead of repeatedly dialing in to check voicemail throughout the day. “Having just
one place to check for email and voicemail helps us find out about and respond to
issues more quickly,” Davies says.
instead of repeatedly dialing in to check voicemail throughout the day. “Having just
one place to check for email and voicemail helps us find out about and respond to
issues more quickly,” Davies says.
To help make sure that employees’ hardware or software issues do not interrupt work,
Spilman uses Cisco Unified Contact Center Express to route internal help-desk calls
to an available IT staff member. If the first person does not answer a call, the solution
redirects the call to another qualified staff member. “The ability to route help-desk
calls helps us make sure that our people get help when needed so that they can stay
productive,” says Davies.
Spilman uses Cisco Unified Contact Center Express to route internal help-desk calls
to an available IT staff member. If the first person does not answer a call, the solution
redirects the call to another qualified staff member. “The ability to route help-desk
calls helps us make sure that our people get help when needed so that they can stay
productive,” says Davies.
Results
The new Cisco collaboration capabilities support Spilman’s commitment to service
excellence and client value by increasing responsiveness and IT efficiency.
excellence and client value by increasing responsiveness and IT efficiency.
Increased Responsiveness
Spilman’s attorneys frequently work from offices other than the home office, and
now they can be reached easily no matter where they are. “With Cisco Jabber, we
can answer calls from clients and exchange instant messages with colleagues from
any of our offices,” says Davies. “Increased mobility and flexibility can also improve
quality of life for our lawyers and staff.”
Spilman’s attorneys frequently work from offices other than the home office, and
now they can be reached easily no matter where they are. “With Cisco Jabber, we
can answer calls from clients and exchange instant messages with colleagues from
any of our offices,” says Davies. “Increased mobility and flexibility can also improve
quality of life for our lawyers and staff.”
Increased IT Efficiency
The new centralized IT infrastructure increases operational efficiency. Rather than
deploying and managing a separate server for each Cisco application, the firm
operates the applications as virtual servers on a compact Cisco UCS. “Moving
to Cisco UCS enabled us to consolidate our communications and collaboration
infrastructure from seven racks to two racks,” says Davies. “That’s a 71 percent
reduction in IT infrastructure and data center space requirements, and it also lowers
power and cooling costs.”
The new centralized IT infrastructure increases operational efficiency. Rather than
deploying and managing a separate server for each Cisco application, the firm
operates the applications as virtual servers on a compact Cisco UCS. “Moving
to Cisco UCS enabled us to consolidate our communications and collaboration
infrastructure from seven racks to two racks,” says Davies. “That’s a 71 percent
reduction in IT infrastructure and data center space requirements, and it also lowers
power and cooling costs.”
Further increasing efficiency, Spilman can now add new collaboration applications, and
add or subtract application licenses, as business needs change. “The pay-as-you-go
model in Cisco Unified Workspace Licensing gives us tremendous flexibility and peace
of mind,” Davies says. A SMARTnet
add or subtract application licenses, as business needs change. “The pay-as-you-go
model in Cisco Unified Workspace Licensing gives us tremendous flexibility and peace
of mind,” Davies says. A SMARTnet
®
Service contract provides 24-hour access to
experts in the Cisco Technical Assistance Center, as well as self-help resources.
© 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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Customer Case Study
Dustin Davies
Chief Technology Officer
Spilman Thomas & Battle, PLLC
Chief Technology Officer
Spilman Thomas & Battle, PLLC