Руководство Пользователя для Cisco Cisco Intelligent Automation for Cloud 4.3.1

Choose Service Link from the module drop-down list, then click the Control Agents tab.

While pressing and holding Shift, click the red icon   next to the first agent in the list, then click the red 
icon of the last agent in the list to select all of the agents, then click Start Selected.

If a vertical scroll bar appears in the list, scroll down to select the last agent on the page.

The red icons turn to green, indicating that they are now sending and receiving.

If there are additional agents in the list, use the scroll arrow 

 at the bottom of the list to display to 

them, then repeat 

.

Proceed to 

You must update the queue configuration settings with email addresses that will receive email 
notifications for changes in service queues.

A queue is a repository for administrative tasks that need to be performed, such as monitoring service 
delivery, lease instances, and failed service remediation. Tasks are automatically added to the queue by 
the Cloud system. Users with permissions can see the queues, assign tasks, and take action on the tasks 
in Service Manager.

Cisco IAC ships with the following preconfigured queues:

Default Service Delivery—Tasks that are currently unassigned.

Cloud Service Cancellation—Tasks related to services that have been cancelled.

Cloud Service Delivery Management—Tasks related to services that fail after they are first ordered, 
and resubmission of failed services after they are remediated.

Cloud Service Lease Administration—Tasks related to server leases.

Cloud Service Remediation—Tasks related to services that failed and need remediation action.

Cloud Service Approval Administration – Tasks that are waiting for an approval.

Cloud Provider Technical Administrators and Organization Technical Administrator monitor, assign, or 
address tasks added to the queues. Those users with access to the queues can perform the tasks added 
the queues. When a task is added to a queue or is assigned or reassigned to a user, the designated users 
receive email notifications. 

For information about working with queues, see the 

To prepare the queues for use, you must specify the email addresses of the users who receive email 
notifications when a task is added to a queue. If you skip this task, no one will receive notifications of 
changes to the queues.