Руководство По Устранению Ошибки для Cisco Cisco Computer Telephony Integration Option 8.5
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CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
About This Guide
Other Useful Resources
This guide presumes knowledge of the CTI OS system, and therefore cannot cover every detail of the
system architecture and environment.
system architecture and environment.
displays useful resource documentation for the ICM and
CTI OS systems.
Table 1
ICM and CTI OS Resource Documentation
Topic
Document
ICM configuration
ICM Administration Guide for Cisco ICM Enterprise
Edition
Edition
Configuring CTI OS
CTI OS System Manager's Guide for Cisco ICM/IPCC
Enterprise & Hosted Editions
Enterprise & Hosted Editions
CTI OS System
Architecture
Architecture
Refer to
Connection profiles
CTI OS System Manager's Guide for Cisco ICM/IPCC
Enterprise & Hosted Editions
Enterprise & Hosted Editions
CTITest tool
Ctitest.txt file in Tools directory on CTI OS CD
Supported switches
Refer to
Peripheral types
Refer to
Audience
This manual is intended for both non-programmers and programmers who want to learn about CTI in
general, and Cisco CTI in particular. The reader of this manual need not have knowledge of Intelligent
Contact Management (ICM) software; however, a knowledge of ICM software is necessary for
implementing Cisco CTI.
general, and Cisco CTI in particular. The reader of this manual need not have knowledge of Intelligent
Contact Management (ICM) software; however, a knowledge of ICM software is necessary for
implementing Cisco CTI.
Organization
The following table describes the information contained in each chapter of this guide.
Chapter
Description
Contains troubleshooting steps to diagnose and resolve
problems.
problems.
Describes common CTI OS problems, their possible
symptoms, and a procedure to correct the problem.
symptoms, and a procedure to correct the problem.
Provides a checklist for troubleshootingCTI OS Installation.
Provides information about CTI OS Server and CTI Toolkit
logs.
logs.
Contains important facts about CTI OS.