Руководство По Установке для Cisco Cisco Agent Desktop 8.0
Licensing CAD 7.1
November 2006
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3. After you submit the information, the website returns with a page listing the
license codes and verification numbers you need to license the products.
(See
(See
.)
Figure 27.
Web page showing returned license codes and verification numbers.
4. Enter the license codes and verification numbers in the appropriate fields in
the IPCC License Administration window, and then click Finish.
IPCC License Administration creates a licensing file and places it in the
folder where the global configuration files are located. It then activates all the
licensed applications.
folder where the global configuration files are located. It then activates all the
licensed applications.
Recording Licenses
Recording and playback are licensed features. The number of licenses available is
determined by the type of bundle you purchase:
determined by the type of bundle you purchase:
■
Standard: . . . . no license
■
Enhanced: . . . . 32 licenses
■
Premium: . . . . . 80 licenses
A license is used whenever a supervisor or agent triggers the recording function, and
is released when the recording is stopped. A license is also used when a supervisor
opens the Supervisor Record Viewer, and is released when the Supervisor Record
Viewer is closed.
is released when the recording is stopped. A license is also used when a supervisor
opens the Supervisor Record Viewer, and is released when the Supervisor Record
Viewer is closed.
If all licenses are in use:
■
Agents and supervisors cannot record calls
■
Supervisors cannot open Supervisor Record Viewer and an error message
saying that a licensing error has occurred is displayed
saying that a licensing error has occurred is displayed