Руководство По Установке для Cisco Cisco Administrative Workstation
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Cisco ICM Enterprise Edition Pre-installation Planning Guide Release 6.0(0)
Chapter 11 Determining the Datacom Requirements
Central Sites
You may need to prioritize packets as described in
.
The maximum queuing delay is 50 milliseconds to contact center sites that use
Post-Routing or translation routes and 200 milliseconds to other contact center
sites. You may have to implement fragmentation to meet these limits.
Post-Routing or translation routes and 200 milliseconds to other contact center
sites. You may have to implement fragmentation to meet these limits.
Static Routes
Define one static route for the visible LAN at each
remote contact center site and each admin site. If the
central sites are geographically separated, add a static
route for the other central site.
remote contact center site and each admin site. If the
central sites are geographically separated, add a static
route for the other central site.
Other
Turn off any preset routing protocols.
Give higher priority to specific network packets.
Use fragmentation if necessary to limit the queuing
delay.
delay.
Table 11-5
Visible Network Packet Priorities from Central Site
Packet Type
High Priority
Low Priority
TCP
If received from the
CallRouter’s high priority
address (as derived from the
packet’s source address).
CallRouter’s high priority
address (as derived from the
packet’s source address).
If received from any
other address.
other address.
UDP
1
1.
When both CallRouter and PG are running ICM Release 5.0(0) or later, heartbeats are not
used; TCP is used instead. This is determined on a PG path basis.
used; TCP is used instead. This is determined on a PG path basis.
If source or destination port
number is in the range
39000–39999.
number is in the range
39000–39999.
2
2.
If you cannot configure the IP router to assign priority based on a range of port numbers,
then assign a high priority to all UDP packets.
then assign a high priority to all UDP packets.
All other UDP
packets.
packets.
Table 11-4
Central Site Visible IP Router Configuration (continued)