Руководство По Установке для Cisco Cisco Administrative Workstation

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Cisco ICM Enterprise Edition Pre-installation Planning Guide Release 6.0(0)
Chapter 11      Determining the Datacom Requirements
Central Sites
You may need to prioritize packets as described in 
.
The maximum queuing delay is 50 milliseconds to contact center sites that use 
Post-Routing or translation routes and 200 milliseconds to other contact center 
sites. You may have to implement fragmentation to meet these limits.
Static Routes
Define one static route for the visible LAN at each 
remote contact center site and each admin site. If the 
central sites are geographically separated, add a static 
route for the other central site.
Other
Turn off any preset routing protocols.
Give higher priority to specific network packets.
Use fragmentation if necessary to limit the queuing 
delay.
Table 11-5
Visible Network Packet Priorities from Central Site
Packet Type
High Priority
Low Priority
TCP
If received from the 
CallRouter’s high priority 
address (as derived from the 
packet’s source address).
If received from any 
other address.
UDP
1
1.
When both CallRouter and PG are running ICM Release 5.0(0) or later, heartbeats are not 
used; TCP is used instead. This is determined on a PG path basis.
If source or destination port 
number is in the range 
39000–39999.
2
2.
 If you cannot configure the IP router to assign priority based on a range of port numbers, 
then assign a high priority to all UDP packets.
All other UDP 
packets.
Table 11-4
Central Site Visible IP Router Configuration (continued)