Руководство Пользователя для Cisco Cisco Content Security Management Appliance M160

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AsyncOS 10.0 for Cisco Content Security Management Appliances User Guide
 
Chapter 6      Tracking Email Messages
  Troubleshooting Message Tracking
Because this content typically includes sensitive information, such as corporate confidential 
information or personal information including credit card numbers and health records, you may 
want to disable access to this content for users who have access, but not Administrator-level access, 
to the Security Management appliance. See 
.
URL Details Tab
This tab displays only for messages caught by URL Reputation and URL Category content filters and by 
outbreak filters not message filters. 
This tab displays the following information: 
The reputation score or category associated with the URL 
The action performed on the URL (rewrite, defang, or redirect) 
If a message contains multiple URLs, which URL has triggered the filter action. 
You can see this tab only if you have configured your Email Security appliance to display this 
information. See User Guide for AsyncOS for Cisco Email Security Appliances.
To control access to this tab, see 
Troubleshooting Message Tracking
Expected Messages Are Missing from Search Results 
Problem
Search results did not include messages that should have met the criteria. 
Solution
Results for many searches, especially Message Event searches, depend on your appliance 
configuration. For example, if you search for a URL Category for which you have not filtered, no 
results will be found, even if a message contains a URL in that category. Verify that you have 
configured the Email Security appliance properly to achieve the behavior that you expected. For 
example, check your mail policies, content and message filters, and quarantine settings. 
See 
If expected information is missing after you clicked a link in a report, see 
Attachments Do Not Appear in Search Results 
Problem
Attachment names are not found and displayed in search results. 
Solution
See configuration requirements at 
 and limitations for attachment name searches in