Руководство Пользователя для Cisco Cisco Agent Desktop 8.0
Cisco Desktop Product Suite 4.6: Desktop Administrator User’s Guide
3-34
February 24, 2005
Events
Events are application and call occurrences in Agent Desktop. Available events
are:
are:
Rules
A rule is a set of one to three data field conditions. Each data field condition is set
up separately.
up separately.
When an event occurs, the rules associated with the event are executed in the
order they are listed in the Work Flow Setup window (Figure 3-18).
order they are listed in the Work Flow Setup window (Figure 3-18).
When a rule is met, the actions associated with that rule are executed in the order
they are listed in the Work Flow Setup window. Subsequent rules are not
evaluated.
they are listed in the Work Flow Setup window. Subsequent rules are not
evaluated.
If no rules are met, the default rule governs, and all actions associated with the
default rule are executed.
default rule are executed.
NOTE:
The default action might be <no action>. Default rules cannot be
changed or deleted.
You can specify that an action is to be run if any data condition is true or if all data
conditions are true by selecting the appropriate check box in the Work Flow
Setup window.
conditions are true by selecting the appropriate check box in the Work Flow
Setup window.
Event
Description
Startup
Agent Desktop starts on the agent’s computer. No rules can
be assigned to this event.
be assigned to this event.
Shutdown
Agent Desktop shuts down on the agent’s computer. No
rules can be assigned to this event.
rules can be assigned to this event.
Ringing
The agent’s phone rings.
Answered
The agent answers an incoming phone call.
Dropped
The phone call is terminated.