Cisco Cisco Agent Desktop 8.0 Betriebsanweisung

Events are application and call occurrences in Agent Desktop. Available events 
are:

A rule is a set of one to three data field conditions. Each data field condition is set 
up separately. 

When an event occurs, the rules associated with the event are executed in the 
order they are listed in the Work Flow Setup window (Figure 3-18).

When a rule is met, the actions associated with that rule are executed in the order 
they are listed in the Work Flow Setup window. Subsequent rules are not 
evaluated.

If no rules are met, the default rule governs, and all actions associated with the 
default rule are executed. 

The default action might be <no action>. Default rules cannot be 

changed or deleted.

You can specify that an action is to be run if any data condition is true or if all data 
conditions are true by selecting the appropriate check box in the Work Flow 
Setup window.

Startup

Agent Desktop starts on the agent’s computer. No rules can 
be assigned to this event.

Shutdown

Agent Desktop shuts down on the agent’s computer. No 
rules can be assigned to this event.

Ringing

The agent’s phone rings.

Answered

The agent answers an incoming phone call.

Dropped 

The phone call is terminated.