Руководство Пользователя для Cisco Cisco Content Security Management Appliance M160
C H A P T E R
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Cisco IronPort AsyncOS 8.0 for Security Management User Guide
15
Troubleshooting
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Accessing Customer Support from the Security Management
Appliance
Appliance
The following commands and features are useful when you need to contact Customer Support or activate
features on the Security Management appliance:
features on the Security Management appliance:
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Technical Support
Use the Help and Support menu in the upper-right corner of the GUI to access the features related to
Cisco IronPort Customer Support.
Cisco IronPort Customer Support.
The technical support features include two pages: the Open a Support Case page and the Remote
Access page.
Access page.
Creating a Support Request
You can use the Help and Support > Open a Support Case page or the supportrequest command to
email the configuration of your appliance to Customer Support or to other users, and enter comments
describing the issue for which you need support. See the Cisco IronPort AsyncOS CLI Reference Guide
for more information about the supportrequest command. This command requires that the appliance is
able to send mail to the Internet.
email the configuration of your appliance to Customer Support or to other users, and enter comments
describing the issue for which you need support. See the Cisco IronPort AsyncOS CLI Reference Guide
for more information about the supportrequest command. This command requires that the appliance is
able to send mail to the Internet.
Procedure
Step 1
Choose Help and Support > Open a Support Case.
Step 2
Enter your contact information (name, email address, and phone numbers).
Step 3
Enter a description of the issue.