Руководство Разработчика для Cisco Cisco Computer Telephony Integration Option 9.0

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CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)

Chapter 5 Application Level Interfaces

Client Events Service

AGENT_PRE_CALL_ABORT_EVENT

An AGENT_PRE_CALL_ABORT_EVENT message is generated when a call that was previously
announced via an AGENT_PRE_CALL_EVENT cannot be routed as intended (due to a busy or other
error condition detected during call routing) to Enterprise Agent. This message is defined in

Table 5-22

NamedArray
(optional)

Call-related variable data that has
an array variable name defined in
the ICM database. There may be an
arbitrary number of Named
Variable and NamedArray fields in
the message, subject to a combined
total limit of 2000 bytes. See

Table 3-5

for the format of this

field.

NAMED
ARRAY

252

Maximum message size (including header):

3303

Table 5-21

AGENT_PRE_CALL_EVENT Message Format (continued)

Table 5-22

AGENT_PRE_CALL_ABORT_EVENT Message Format

Fixed Part

Field Name

Value

Data Type

Max.
Size

MessageHeader

Standard message header.
MessageType = 106.

MHDR

MonitorID

The Monitor ID of the device
monitor that caused this message
to be sent to the client, or zero if
there is no monitor associated with
the event (All Events Service).

UINT

MRDID

Media Routing Domain ID as
configured in ICM and the ARM
client.

INT

Floating Part

Field Name

Value

Data Type

Max.
Size

AgentInstrument

The agent instrument that the call
was to have been routed to.

STRING

RouterCallKeyDay

Together with the RouterCall
KeyCallID field forms the unique
64-bit key for locating this call’s
records in the ICM database

UINT

RouterCallKey
CallID

The call key created by ICM
software. ICM software resets this
counter at midnight.

UINT