Руководство По Обслуживанию для Cisco Cisco IP Contact Center Release 4.6.1
How to Administer Agents
The information in the following sections assumes that you are already working within the IPCC
Enterprise Web Administration tool, unless otherwise stated.
Enterprise Web Administration tool, unless otherwise stated.
This section contains the following topics:
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Page Access and Use
Use the Agents page to create, edit, and delete agents and supervisor agents, and to define agent
properties such as passwords, voice skill group associations, and desk settings. To open the
page, from the Web Administration Tool menu, select Agent Management > Agents. Initially,
the page lists all agents defined in the system. You can further
properties such as passwords, voice skill group associations, and desk settings. To open the
page, from the Web Administration Tool menu, select Agent Management > Agents. Initially,
the page lists all agents defined in the system. You can further
as desired.
How to Create an Agent
To create an agent:
Step 1
On the Agent list page, click Create.
IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)
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Chapter 10