Руководство По Обслуживанию для Cisco Cisco TelePresence MX700

Cisco TelePresence Endpoints and Cisco Unified Communications Manager

Quick Reference Guide

D14996.09 Administering TC7.2 Endpoints on CUCM 10.5.1, NOVEMBER 2014.

Creating a remote support user

In cases where you need to diagnose problems on the video

system you can create a remote support user.

The remote support user will be granted read access to the

system and will have access to a limited set of commands

that can aid troubleshooting.

You will need assistance from Cisco Technical Assistance

Center (TAC) to acquire the password for the remote support

user.

The remote support user should only be enabled

for troubleshooting reasons when instructed by

Cisco TAC.

Create remote support user

1. Open a case with Cisco TAC.

2. Click

Create user

3. Copy the text in the

Token

field and send to Cisco TAC.

4. Cisco TAC will generate a password.

The remote support user is valid for seven days, or until it is deleted.

Delete remote support user
Click

Delete user

How to create a remote support user for a TelePresence endpoint.
Open a web browser and log in to the Cisco TelePresence endpoint. Navigate to Maintenance > System Recovery.

Choose the Remote Support User tab.

Contents

Introduction

CUCM configuration

Endpoint configuration

About passwords

Appendices