Справочник Пользователя для Samsung Digital Display Double Wall Oven

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46  English
Tr
ouble
shoo
ting
Troubleshooting
Problem
Possible cause
Solution
I can hear 
water boiling 
during steam 
cooking.
Water is being heated by the 
steam heater.
This is not a product 
malfunction.
The oven will 
not self-clean.
The oven temperature is 
too high to start a self-clean 
operation.
Allow the oven to cool and 
then reset the controls.
The oven controls have been 
set incorrectly.
See the section on self-
cleaning on page 35.
A self-cleaning cycle cannot 
be started if the oven lockout 
feature has been activated.
Deactivate the oven lockout 
(see page 35).
Excessive 
smoking during 
a self-cleaning 
cycle.
There is excessive soiling in 
the oven.
Touch OVEN OFF. Open the 
windows to rid the room of 
smoke. Wait until the self-
cleaning cycle is cancelled. 
Wipe up the excessive soil 
and then start the self-
cleaning cycle again.
The oven door 
will not open 
after a self-
cleaning cycle.
The oven is too hot.
Allow the oven to cool.
The oven is not 
clean after a 
self-cleaning 
cycle.
The oven controls were not 
set correctly.
See the section on self-
cleaning on page 35.
The oven was heavily soiled.
Wipe up heavy spillovers 
before starting the self-
cleaning cycle. Heavily soiled 
ovens may need to be self-
cleaned again or for a longer 
period of time.
Problem
Possible cause
Solution
Food does not 
broil properly.
The serving size may not be 
appropriate.
Refer to the broiling 
recommendation guide for 
serving sizes on page 28, and 
then try again.
The rack has not been 
properly positioned.
See the broiling 
recommendation guide on 
page 28.
The cookware is not suited for 
broiling.
Use suitable cookware.
In some areas, the power 
(voltage) may be low.
• 
Preheat the broil element 
for 10 minutes.
• 
See the broiling 
recommendation guide 
on page 28.
The oven 
temperature is 
too hot or too 
cold.
The oven sensor needs to be 
adjusted.
See the section on adjusting 
the thermostat on page 33.
There is water 
dripping.
You may see water or steam 
in some cases depending on 
the food you are cooking. This 
is not a product malfunction.
Let the oven cool and then 
wipe with a dry dish towel.
There is 
steam coming 
through the 
crack between 
the oven body 
and the door.
Water is 
remaining in 
the oven.
NV51K6650DS_DG68-00854A-00_EN+MES+CFR.indb   46
2016-08-16     6:52:26