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The following FAQ’s are the most common problems you may find during installation or regular 
use. Please review these FAQ’s to have your problem solved. In case you do not find any items 
that answer your problem, please contact your dealer or technical support. 

Please proceed the following procedures to get your computer back to work: 

y 

Turn off and unplug your computer first. Check each connector along both IDE cables. 
(Bent pins, orientations or bad contacts.) 

y 

Check if the power cable attached correctly to each drive. 

y 

If an IDE cable is connected with 16x DVD Dual and other device, check the jumper 
settings of both devices and make sure the “MA” (master) and “SL” (slave) settings are 
different from each other. 

The following steps will assist you to get your drive to work as a DVD-ROM: 

y 

If you cannot find 16x DVD Dual in Explorer, restart your computer, or shut it down and 
then turn it on again. 

y 

Is the 16x DVD Dual receiving power properly? You can test it by pressing eject button to 
see if the tray opens and closes. 

y 

Is the IDE cable connected properly? Be careful to turn off and unplug your computer 
system before checking this item. Check the connection by your opening computer system 
to see if the IDE connector well inserted and the colored stripe on the side of the IDE cable 
lines up with PIN-1 of each connector. 

y 

Select "enable both IDE channels" to enable the IDE channels. Then reboot your PC. 

There are several ways to solve this problem as follows: 

y 

The CD/DVD disc in the tray may be loaded upside-down, or a little off-center. Try 
re-loading the CD/DVD disc with its label side up. 

y 

After loading a CD/DVD disc, it will take a moment to let the 16x DVD Dual read the disc 
information. When the indicator on the front panel stops flashing and stays green, it is 
ready for access. 

y 

If the disc you just loaded is a blank disc, try it later after copying some information to the 
disk.