Справочник Пользователя для Siemens siemens telephone 3000
Step by Step
Using Other Team Functions
52
Uniform Call Distribution (UCD)
If this function has been configured (contact System
Support), you b elong to a group of users (agents) to
whom calls are distributed.
An incoming call is always assigned to the agent who
has had the longest break without a call.
Support), you b elong to a group of users (agents) to
whom calls are distributed.
An incoming call is always assigned to the agent who
has had the longest break without a call.
Logging on and off at the beginning and end of your
shift:
shift:
C
Lift the handset.
F=9:
or
G=9:
Enter the code for "Log on" or "Log off".
D
L
To log on, enter your identification number ("Agent:").
Cont act System Support to find out what it is.
Cont act System Support to find out what it is.
Logging on and off during your shift:
C
Lift the handset.
G=9;
or
F=9;
Enter the code for "Not available" or "Availab le".
Re questing and activating a work time:
If you want to follow-up on the last call you answered
without being disturbed, you can request and activate a
work time. This removes your telephone from the call
d istribution cycle for a programmab le period of time un-
til you log back on.
without being disturbed, you can request and activate a
work time. This removes your telephone from the call
d istribution cycle for a programmab le period of time un-
til you log back on.
H
or
C
You have or had an UCD connection.
F=9<
or
G=9<
Enter the code for "on" or "off".
Turning the night service on and off for UCD:
C
Lift the handset.
F=9=
or
G=9=
Enter the code for "on" or "off".
System networking via LAN (PC ne twork)