Справочник Пользователя для Mitel 8622

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Mitel

®

 8620/8622 IP Phone User Guide – Issue 14, June 2010

You can log out of all ACD hunt groups at once or log out of each hunt group one at a time.

Do one of the following:

 •

Dial 328 to log out of all of your ACD hunt groups. The display shows AGENT 
LOGGED OUT OF ALL ACDS.

 •

Dial 327 to log out of one hunt group at a time. 
If you were logged in to only one hunt group, the display shows AGENT LOGGED 
OUT OF HUNT GROUP <number>. 
If you were logged in to more than one hunt group, the display shows AGENT 
LOGOUT HG #. Enter the extension number of the ACD hunt group.

Each time you end an ACD hunt group call, a wrap-up timer starts. The default wrap-up time is 
15 seconds. Your system administrator can change the wrap-up timer settings. 

Until this timer expires, you will not receive another hunt group call; however, you can stop the 
wrap-up timer to allow calls to your extension.

With the handset on-hook, dial 329. The display shows ACD WRAP-UP TERMINATED.

The following features can be used by ACD or UCD hunt groups.

You can use Agent Help to request help from a designated “Agent Help Extension” (usually your 
supervisor) during a call. When your request call rings at the Agent Help Extension, the 
supervisor can join the call or reject the request.

1.  While you are on a hunt group call, press 

 (Special), and then dial

 

375. 

2.  If not preprogrammed, dial the Agent Help extension number.

If the Agent Help Extension accepts the call, AGENT HELP IN PROGRESS appears.
If the Agent Help Extension rejects the call, AGENT HELP REJECTED appears.

Agent Help is not supported on peer-to-peer (P2P) calls. Contact your system 
administrator for more information.

If you hear repeating tones, one of the following has occurred:

 •

The feature is not available at your IP phone.

 •

You already have four parties in your call.

 •

Not enough system circuits are currently available.

 •

The Agent Help Extension is in DND.