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Mitel

8620/8622 IP Phone User Guide – Issue 14, June 2010

Page 53

Hunt Groups

Diverting Hunt Group Calls

You can temporarily divert hunt group calls, preventing hunt group calls to your extension.

To divert hunt group calls:

Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP
CALLS. Dial 324 again to program your IP phone to accept calls.

Hunt Group Supervisor Features

The following features can be used by hunt group supervisors only.

Accepting or Rejecting Agent Help Calls

Supervisors can accept or reject Agent Help calls.

To accept an Agent Help request:

Answer as usual. Your microphone is automatically muted.

To reject an Agent Help request:

Dial 376. AGENT HELP REJECTED appears.

Monitoring Calls

You can use Station Monitor to connect to a hunt-group call and hear both parties, but you
cannot be heard by either one. Station Monitor stops if the hunt group member terminates or
transfers the call. You can barge-in to or “steal” monitored calls, as described below. You can
also record the call. See “Using Record-A-Call” on

page 37

for more information about

recording calls.

To use Station Monitor:

Dial 321, and then enter the extension number. MONITORING EXT <number> appears.
Monitored hunt group members may hear an “activation tone” when the feature is
activated.

Stealing Hunt Group Calls

While monitoring a hunt group call, you can “steal” the call from the hunt group member, which
disconnects the call from the agent and transfers the call to your extension.

To steal a hunt group call:

Dial 387. CALL STOLEN FROM EXT <number> appears.

NOTE

Station Monitor is not supported on peer-to-peer (P2P) calls. Contact your system
administrator for more information.