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iLux
 Lighting Systems 
 
4  
 iLux
 Lighting Systems:  CLSI-C6 & CLSI-C6M 
Installation Guide – DOC. 6413A
 
Problem Solving 
Troubleshooting 
The table after this paragraph provides corrective action 
for possible trouble situations. If further assistance is 
required, please contact a Crestron customer service 
representative.  
CLSI-C6/C6M Installation Troubleshooting 
TROUBLE 
POSSIBLE 
CAUSE(S) 
CORRECTIVE ACTION 
Unit is not 
receiving 
line power. 
Verify that the unit is properly 
connected to the power line and 
that the circuit breaker is 
closed. 
Unit does not 
function. 
Loads are 
not 
connected. 
Verify that the loads are 
operational and that they are 
connected to the iLux unit. 
Loads turn on 
and off, but do 
not dim. 
Wrong load 
type 
settings. 
Correct load type settings. * 
Lights flicker 
at low levels 
Incorrect 
low-end 
limit setting. 
Change low-end limit setting. * 
* Refer to the latest version of the Crestron CLSI-C6 & CLSI-C6M iLux 
Lighting System Operations Guide, Doc. 6347, for details on setting 
load types and low-end limits. 
Further Inquiries 
If you cannot locate specific information or have 
questions after reviewing this guide, please take 
advantage of Crestron's award winning customer service 
team by calling the Crestron corporate headquarters at  
1-888-CRESTRON [1-888-273-7876]. For assistance in 
your local time zone, refer to the Crestron website 
(www.crestron.com) for a listing of Crestron worldwide 
offices. 
You can also log onto the online help section of the 
Crestron website to ask questions about Crestron 
products. First-time users will need to establish a user 
account to fully benefit from all available features. 
Future Updates 
As Crestron improves functions, adds new features, and 
extends the capabilities of the CLSI-C6 and CLSI-C6M, 
additional information may be made available as manual 
updates. These updates are solely electronic and serve as 
intermediary supplements prior to the release of a 
complete technical documentation revision.  
Check the Crestron website periodically for manual 
update availability and its relevance. Updates are 
identified as an “Addendum” in the Download column. 
Return and Warranty Policies 
Merchandise Returns / Repair Service 
1. 
No merchandise may be returned for credit, exchange, or 
service without prior authorization from CRESTRON. To 
obtain warranty service for CRESTRON products, contact an 
authorized CRESTRON dealer. Only authorized 
CRESTRON dealers may contact the factory and request an 
RMA (Return Merchandise Authorization) number. Enclose 
a note specifying the nature of the problem, name and phone 
number of contact person, RMA number, and return address. 
2. 
Products may be returned for credit, exchange, or service 
with a CRESTRON Return Merchandise Authorization 
(RMA) number. Authorized returns must be shipped freight 
prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J. or 
its authorized subsidiaries, with RMA number clearly marked 
on the outside of all cartons. Shipments arriving freight 
collect or without an RMA number shall be subject to refusal. 
CRESTRON reserves the right in its sole and absolute 
discretion to charge a 15% restocking fee, plus shipping 
costs, on any products returned with an RMA. 
3. 
Return freight charges following repair of items under 
warranty shall be paid by CRESTRON, shipping by standard 
ground carrier. In the event repairs are found to be non-
warranty, return freight costs shall be paid by the purchaser. 
CRESTRON Limited Warranty 
CRESTRON ELECTRONICS, Inc. warrants its products to be free from 
manufacturing defects in materials and workmanship under normal use 
for a period of three (3) years from the date of purchase from 
CRESTRON, with the following exceptions: disk drives and any other 
moving or rotating mechanical parts, pan/tilt heads and power supplies 
are covered for a period of one (1) year; touchscreen display and overlay 
components are covered for 90 days; batteries and incandescent lamps 
are not covered.  
This warranty extends to products purchased directly from CRESTRON 
or an authorized CRESTRON dealer. Purchasers should inquire of the 
dealer regarding the nature and extent of the dealer's warranty, if any. 
CRESTRON shall not be liable to honor the terms of this warranty if the 
product has been used in any application other than that for which it was 
intended, or if it has been subjected to misuse, accidental damage, 
modification, or improper installation procedures. Furthermore, this 
warranty does not cover any product that has had the serial number 
altered, defaced, or removed.  
This warranty shall be the sole and exclusive remedy to the original 
purchaser. In no event shall CRESTRON be liable for incidental or 
consequential damages of any kind (property or economic damages 
inclusive) arising from the sale or use of this equipment. CRESTRON is 
not liable for any claim made by a third party or made by the purchaser 
for a third party.  
CRESTRON shall, at its option, repair or replace any product found 
defective, without charge for parts or labor. Repaired or replaced 
equipment and parts supplied under this warranty shall be covered only 
by the unexpired portion of the warranty. 
Except as expressly set forth in this warranty, CRESTRON makes no 
other warranties, expressed or implied, nor authorizes any other party to 
offer any warranty, including any implied warranties of merchantability 
or fitness for a particular purpose. Any implied warranties that may be 
imposed by law are limited to the terms of this limited warranty. This 
warranty statement supersedes all previous warranties. 
Trademark Information 
All brand names, product names, and trademarks are the sole property of their respective 
owners. Windows is a registered trademark of Microsoft Corporation. Windows95/98/Me/XP 
and WindowsNT/2000 are trademarks of Microsoft Corporation
.