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Troubleshooting
Print Quality Problems
57518L-001 Rev. A
3/18/05
170PAX4 Maintenance Manual
109
Wrinkled ribbon
Ribbon fed through the 
machine incorrectly.
Se
.
Incorrect burn temperature.
Set the darkness to the lowest possible setting 
for good print quality. See 
Incorrect or uneven pressure.
Set the pressure to the minimum needed for 
good print quality. See 
.
Media not feeding properly; 
“walking” from side to side.
Make sure that media is snug by adjusting the 
media guide, or call a service technician. 
The strip plate needs adjusting.
Se
.
The printhead needs vertical 
adjustment.
Se
.
The printhead and platen roller 
need to be realigned.
Se
.
Long tracks of 
missing print on 
several labels
Wrinkled ribbon.
See wrinkled ribbon causes and solutions in this 
table.
Print element damaged.
Replace the printhead.
Fine, angular gray 
lines on blank labels
Wrinkled ribbon.
See wrinkled ribbon causes and solutions in this 
table.
The image prints on 
the platen roller 
instead of on the 
label.
Incorrect print width.
If you are using a label that is narrower than the 
maximum width (based on dpi) with a 
right-hand print engine, you must set the print 
width to the correct value. If you do not do so, 
the image will print too far to the left. See 
.
Only the right side of 
the image prints on 
the left side of the 
label. The image is 
shifted to the left.
Light printing or no 
printing on the left 
or right side of the 
label
Printhead pressure needs 
adjustment, printhead out of 
alignment, or toggle in 
incorrect position.
Se
 and 
.
Perform the 
Printing too light or 
too dark over the 
entire label
Media or ribbon is not 
designed for high-speed 
operation.
Replace supplies with those recommended for 
high-speed operation.
Incorrect or uneven printhead 
pressure.
Set the pressure to the minimum needed. See 
.
Table 13 • Print Quality Problems (Continued)
Problem
Possible Cause
Recommended Solution