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Crestron QM-RMC  
 
 
Room Media Controller
 
After you convert each module in a program, you can convert the program as 
described previously: drag the QM-RMC onto the existing control system in 
System Views and click Yes to confirm the replacement. 
For further information about compile-time errors and detailed explanations 
about working with modules, refer to the SIMPL Windows online help file. 
Problem Solving 
Troubleshooting  
The following table provides corrective action for possible trouble situations. If 
further assistance is required, please contact a Crestron customer service 
representative.  
QM-RMC Troubleshooting 
TROUBLE 
POSSIBLE 
CAUSE(S) 
CORRECTIVE ACTION 
PWR LED 
does not 
illuminate. 
Control system is not 
receiving power. 
Verify that the DC output plug is properly 
attached to the control system and that 
the adaptor is securely plugged into an 
outlet.  
Compilation 
Error 
RLCMCVT166 

RLCMCVT177 
Poor analog versus serial 
signal definition in the 
SIMPL Windows program. 
Confirm properly defined signal 
definition in the program. 
System locks 
up. 
Various. 
Press front panel SW-R and HW-R 
buttons at the same time to bypass 
program and communicate directly with 
processor (refer to “Troubleshooting 
Communications” on page 13). 
Various. 
Refer to the “System Monitor” procedure 
following this table. 
System does 
not function. 
Incorrect power supply. 
Use a Crestron power supply. 
IR or serial port not 
connected properly. 
Verify connections and tighten serial 
cables. 
Used wrong IR/Serial port. 
Verify that proper IR or serial port is 
defined. 
A/V system 
device does 
not respond. 
Serial cable miswired. 
Verify that serial cable is wired correctly 
for RS-232. 
System Monitor 
The System Monitor allows you to reload firmware into the QM-RMC in the 
event that you cannot load the firmware in the normal mode. 
Perform the following procedure to correct the “System does not function” 
trouble situation (in reference to Corrective Action). 
If the system does not function, perform the following procedure: 
1.  Connect DB9 null-modem RS-232 cable between the PC and QM-
RMC COM port B. Refer to “Hardware Hookup” on page 9. 
2.  Open Viewport and select Setup | Communication Settings to open 
the “Port settings” window. 
Operations Guide – DOC. 6161 
 
Room Media Processor: QM-RMC 
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