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General Troubleshooting Solutions
52 
Chapter 6
General Troubleshooting Solutions 
Although OmniPage Pro is designed to be easy to use, problems 
sometimes occur. Many of the error messages contain self-explanatory 
descriptions of what to do — check connections, close other applications 
to free up memory, and so on. Sometimes that is all the troubleshooting 
help you need.
Please see your Windows documentation for information on optimizing 
your system and application performance.
Topics in this section include:
Solutions to Try First
Try these possible solutions if you experience problems using 
OmniPage Pro:
• Make sure that your system meets all requirements listed under 
• Make sure that your scanner is plugged in and that all cable 
connections are secure. 
• Turn off your computer and your scanner, turn your scanner back 
on, and then restart your computer. Make sure other applications 
are functioning properly. 
• Use the software that came with your scanner to verify that the 
scanner works properly before using it with OmniPage Pro.
• Make sure you have the correct drivers for your scanner, printer, 
and video card. Choose Scanner Setup Notes in the Help menu for 
more information.
• Run ScanDisk for Windows 95 or 98, or Check Disk for Windows 
NT and Windows 2000 to check your hard disk for errors. See 
Windows online Help for more information.
• Defragment your hard disk. See Windows online Help for more 
information.
• Uninstall and reinstall OmniPage Pro and Caere Scan Manager.