Справочник Пользователя для ViVOtech Inc. VPS500A
ViVOpay OEM S500 Technical Reference
Document: 740‐0005‐00 Rev. 1.0
9
Proprietary & Confidential
Troubleshooting
There are no user‐serviceable parts within the reader. If the Reader does not operate
properly when installed according to instructions use the Troubleshooting Table below to
help solve simple problems. If the cause of the problem still can not be determined, you
may contact our Technical Support Staff at the numbers listed below. Please have the
model number and serial numbers available.
properly when installed according to instructions use the Troubleshooting Table below to
help solve simple problems. If the cause of the problem still can not be determined, you
may contact our Technical Support Staff at the numbers listed below. Please have the
model number and serial numbers available.
Telephone Customer Support
(888) 363‐3753
Troubleshooting Table
Symptom
Possible Cause
Probable Cause and Remedy
General Issues
Reader does not seem
to be powered (no
LEDs lit).
Reader does not seem
to be powered (no
LEDs lit).
Reader not powered or
incorrect voltage
incorrect voltage
• Check cable connections.
• Ensure power is on and correct
• Ensure power is on and correct
voltage and current is present.
Reading Cards/Tags
Cards/tags not presented
properly
properly
• Present card/tag closer to
antenna.
• Ensure valid cards/tags used.
Power supply voltage
• Ensure voltage/current correct.
Metal or RF interference
• Ensure no metal or RF
interference is near unit.
LEDs do not light
and beeper does not
sound when any
card/tag is presented.
and beeper does not
sound when any
card/tag is presented.
Wrong firmware
• Ensure correct firmware
See causes above for no
cards/tags read.
cards/tags read.
• See remedies above for no
cards/tags read.
Some cards/tags are
read, but not all.
read, but not all.
Possible bad card/tag
• Check if card/tag damaged.
Can read all
cards/tags, but only
at very close range.
cards/tags, but only
at very close range.
Metal or RF interference
• Ensure no metal or RF
interference is near unit.
Communications
Faulty or incorrect cable
connections
connections
• Check and/or replace cable.
No data received
from reader or data
garbled.
from reader or data
garbled.
RS‐232 parameters
• Ensure host parameters correct.
• Ensure no COM port conflicts.
• Ensure no COM port conflicts.