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Contents
WINDOWS-SPECIFIC PROBLEMS
When working in some 
applications, the ExpressKeys 
or Touch Ring perform a 
different function than what is 
set in the Wacom Tablet 
control panel.
Some applications can override and control the ExpressKey and Touch 
Ring functions.
When an ExpressKey is overridden by an application, the 
ExpressKeys display will automatically update to show either the 
new function name or “Application Defined”.
.
If you use application-specific settings, be sure you have updated the 
settings for the correct application.
The tablet is set to 
E
XPRESS
K
EYS
 R
IGHT
 (or 
E
XPRESS
K
EYS
 L
EFT
), but at the 
log-in screen the tablet seems 
to work upside down.
 for the existing tablet driver.  
Restart your computer. Then reinstall the tablet driver from the Intuos 
installation CD and change the default orientation of the tablet.  
See 
configuring the tablet orientation
 for details.
You suspect the tablet 
preferences may be 
corrupted, or want to make 
certain that all settings are at 
their factory defaults.
Use the Wacom Tablet Preference File Utility to work with your 
preferences.  Close any open applications.  Click the 
START
 icon and 
select A
LL
 P
ROGRAMS
.  Then select W
ACOM
 T
ABLET
 and W
ACOM
 T
ABLET
 
P
REFERENCE
 F
ILE
 U
TILITY
It is a good idea to first back up your tablet preferences.  In the 
T
ABLET
 P
REFERENCE
 F
ILE
 U
TILITY
 dialog box, click B
ACKUP
... and 
follow the prompts.
Then, delete the tablet preferences as follows:
Single user.  In the T
ABLET
 P
REFERENCE
 F
ILE
 U
TILITY
 dialog box, click 
the R
EMOVE
 button under M
Y
 P
REFERENCES
 to delete the 
preferences for the current user.
Multiple users.  Click the R
EMOVE
 button under A
LL
 U
SER
 
P
REFERENCES
 to delete preferences for multiple users.  Note that 
administrator rights are required to delete preferences for all users.  
Relaunch any currently open tablet-aware applications that you 
may be running.
You can quickly restore tablet preferences that have been backed up 
by clicking R
ESTORE
... under M
Y
 P
REFERENCES
.
After changing right- and left- 
handed settings in the 
computer’s mouse control 
panel, the pen tip no longer 
functions properly and the 
Intuos4 Mouse tool button 
functions are reversed.
Restart Windows for your Wacom tool settings to be correctly 
recognized.