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Contents
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Contents
MAC-SPECIFIC PROBLEMS
At startup, a dialog box 
appears telling you that either 
the driver failed to load or the 
tablet preferences have not 
yet been created.
The tablet was not detected at startup.
If you are using a wireless connection, make sure the Bluetooth 
wireless connection to your tablet is active.  Check also that the tablet 
wireless connection light and  a tablet status LED are illuminated.  From 
the G
O
 menu, select the U
TILITIES
 folder and launch the S
YSTEM
 
P
ROFILER
.  Select B
LUETOOTH
 from the H
ARDWARE
 section of the 
C
ONTENTS
 list.  A Wacom Bluetooth tablet model should be listed.  If a 
tablet model is not listed, check the Bluetooth wireless connection.
If you have connected the tablet with the provided USB data cable, 
make sure the USB interface cable is securely connected to the tablet 
and to an active USB port on your computer.  Check also that a tablet 
status LED is illuminated.  If your tablet is plugged into a powered USB 
hub, make sure the hub is connected and active.  From the G
O
 menu, 
select the U
TILITIES
 folder and launch the S
YSTEM
 P
ROFILER
.  Select USB 
from the H
ARDWARE
 section of the C
ONTENTS
 list.  A Wacom USB tablet 
model should be listed.  If a tablet model is not listed, check the USB 
cable connection or try plugging the tablet into a different USB port.
If you are still having difficulties, uninstall then reinstall the tablet driver 
software.
If this does not help, contact Wacom for Technical Support.  
See 
.
Cannot switch off Intuos4 after 
closing the lid on an Apple 
laptop computer.
Switch off the tablet before closing the lid on your Apple laptop.
Do not worry.  The tablet will automatically switch off 5 minutes after 
you close the lid on your Apple laptop.
Alternatively, if you prevent Bluetooth enabled devices from waking 
your computer, the tablet will immediately switch off when your 
computer goes to sleep or when you close the lid of your Apple laptop.
To prevent Bluetooth enabled devices from waking your computer:
1. From the Apple menu, choose S
YSTEM
 P
REFERENCES
....
2. Click on the B
LUETOOTH
 icon located in the H
ARDWARE
 section of the 
System Preferences pane.
3. In the B
LUETOOTH
 control panel, click on the A
DVANCED
... button.
4. Make sure that the A
LLOW
 B
LUETOOTH
 
DEVICES
 
TO
 
WAKE
 
THIS
 
COMPUTER
 option is unchecked.
Exit the Bluetooth control panel and quit System Preferences.