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A
ppendix/I
ndex
■ Answering Calls
A
Press the switch of the earphone/microphone with 
switch during an incoming call.
B
Press the switch of the earphone/microphone with 
switch to end the call.
Before you assume that the product is malfunctioning, check the 
following:
Troubleshooting
Trouble
Detail
Cannot turn on the power.
• Is the battery pack charged? (
• Is the battery pack attached properly? (
• Did you hold 
f down? (zP.42)
Cannot charge the battery.
• Is the battery pack attached properly? (
• Is the power plug of the specified charger (sold 
separately) securely plugged into an outlet or a 
cigarette lighter socket? (
• Are the desktop holder, charger terminal, etc. 
clean? (
• If you use Fast transfer mode, make sure the 
USB driver is installed to the PC.
For the USB driver and install manual, refer to 
the Support page in SH DASH (http://
k-tai.sharp.co.jp/support/a/isw16sh/
).
Battery usage time is short.
• Make sure you do not often use the product in 
places where 
 (out of service area) is 
displayed. (
• Make sure the battery does not approach the 
end of its service life. (
• Is the battery pack charged enough? (
• Suspend the functions not being used. (
Cannot operate the touch 
panel as intended.
• Make sure you are not operating with hands 
wearing gloves etc.
• Make sure you are not operating with the tip of 
a fingernail or with foreign object between the 
screen and your fingers.
• Check the proper operation of touch panel. 
(
• Restart the product. (
Cannot operate the keys/
touch panel.
• Turn off the power and then turn it on again.
• Is the power turned on? (
Screen response is slow 
when you tap on the 
screen/press the keys.
• Screen response may be slowed down when a 
large amount of data is stored in the product or 
being transmitted between the main unit and a 
microSD memory card.
auIC card(UIM) error. is 
displayed.
• Is a micro au IC-Card inserted? (
Cannot make calls.
• Is a micro au IC-Card inserted? (
• Did you enter the correct phone number? (Did 
you enter the phone number starting with the 
area code?) (
• Is the power turned on? (
• Did you tap “Call” after entering a phone 
Cannot receive calls.
• Is reception good enough? (
• Is the product within the service area? (
• Is the power turned on? (
• Is a micro au IC-Card inserted? (
Cannot hear the other party.
• Is the earpiece volume set to other than 
minimum? (
• Make sure you are not covering the earpiece 
with your ear.
Place the earpiece over your earhole.
Cannot use NFC/
Osaifu-Keitai
®
.
• Make sure the battery has not run out. (
Trouble
Detail
is16sh_e_18.fm  63 ページ  2012年6月4日 月曜日 午後3時33分