Листовка для Iomega Premium Service Plan f/PX4R, 2TB Kit, 3Y, 4h, 24x7 36001
Модели
36001
Iomega
®
Network Storage Service Plans
Assure the Availability of Your Network Storage with
Iomega Support Services
Iomega Support Services
Protect your investment with
fl exible service plans
fl exible service plans
www.iomega.com
Winter 2012
Base Service
•
Free phone and email technical
support during local business hours
•
Web support with knowledge base &
free software updates
•
Customer-defi ned monitoring and
support alerts with online case
logging and tracking
logging and tracking
•
Free Advance Exchange for parts
replacement
Service Plan Features
•
Includes base service features, plus
free unlimited phone and email tech-
nical support (local business hours in
all languages, 24x7 in English)
nical support (local business hours in
all languages, 24x7 in English)
•
On-site spares kit – includes hard
drive, fan, and power supply, also
available as a stand alone kit
available as a stand alone kit
•
Next business-day or 4-hour onsite
service
*
•
Support Priority
Assuring the availability of your Iomega
®
StorCenter
™
Network Storage devices is a critical part of
your data protection strategy. Iomega has made selecting and obtaining the best level of support
for the entire life of this product easy and affordable. Getting your service plan from Iomega assures
dependable delivery of results and lower total cost of ownership of your Iomega network storage
solution. Iomega service is available 24x7 to protect your network storage technology investment
with fast, consistent and reliable technical and problem-solving expertise.
Service plans for your Network Storage devices are offered at different levels to best meet your needs.
Base Service
Base Service
is included free with the StorCenter Network Storage devices and is geared toward
customers seeking a simple support solution. The Base Service includes the standard 3 year warranty
along with business hours, phone and email support, plus access to free fi rmware updates, spares
kits for rackmount products, and Iomega’s award-winning knowledge base. Also included is advance
hardware replacement, so there is no need to wait for hardware support, and the option to purchase
self-service spares kits. If you require more than base service, there are additional service plans
available to suit your specifi c business needs.
Service Plans
If the availability of your network storage equipment is critical to your business, upgrade your base
service with an Iomega service plan. For desktop network storage devices, select the Desktop Extended
plan that will add 24x7 technical support and extend the warranty to 5 years. For rackmount network
storage devices, select from Enhanced or Premium plans to best meet your business needs. When
your IT resources are limited and availability is critical, both plans ensure 24x7 access to Iomega’s
technical experts and next-day onsite hardware service. The Premium plan adds 4-hour onsite service
and includes a strategic spares kit to ensure your business keeps running. Decide the duration you
need for your service plan and choose from 3 year or 5 year terms.
*Available in most geographies, some restrictions apply