Инструкции По Обслуживанию для HP Performance Optimized Data Center (POD) 40c
Contacting HP 73
Contacting HP
Before you contact HP
Be sure to have the following information available before you call HP:
•
Active Health System log
Download and have available an Active Health System log for 3 days before the failure was detected.
For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP
Download and have available an Active Health System log for 3 days before the failure was detected.
For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP
website (
•
Onboard Administrator SHOW ALL report (for HP BladeSystem products only)
For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website
(
For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website
(
•
Technical support registration number (if applicable)
•
Product serial number
•
Product model name and number
•
Product identification number
•
Applicable error messages
•
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
HP contact information
For United States and worldwide contact information, see the Contact HP website
(
(
In the United States:
•
To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be
recorded or monitored.
recorded or monitored.
•
If you have purchased a Care Pack (service upgrade), see the Support & Drivers website
(
(
). If the problem cannot be resolved at the website,
call 1-800-633-3600. For more information about Care Packs, see the HP website