Справочник Пользователя для InSciTek Microsystems Allworx Phone

Phone Guide

300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com

trademarks or registered trademarks of their respective owners.

Revised: March 28, 2007

Page 15

Dialing extension 421 disables Do Not Disturb on the phone.

Note: The Mute/DND button will not be lit.

6.10 Call Queues

The caller will hear music while waiting in the Queue, if Music on Hold is enabled for your company’s system.

Logging in/out of a Queue

To login to a Queue:

1. Press the Queue PFK on your phone corresponding to the Queue to be logged into.

2. Hold down the PFK for at least 1.5 seconds.

3. The button will change color from red to either off (no calls in queue) or flashing green (if a call is

waiting in the Queue).

Note: By default, the phone will automatically be logged into the Queue.

To logout Queue:

1. Press the Queue PFK on your phone corresponding to the Queue to be logged out of.

2. Hold down the PFK for at least 1.5 seconds.

3. The button will change color to solid red (logged out of Queue).

Placing a Call in a Queue

Calls can be put in a Queue either by dialing a 2## extension routed to a Queue from an Auto Attendant or
by the following steps:

To place a call in a Queue:

1. Press

the

Transfer button.

2. Dial 440# (# representing Queues 0 through 9) or a 2## extension that is routed to a Queue.

Retrieving a Call from a Queue

Call Queues are created and programmed by your System Administrator. There are two ways to retrieve a
call from a Queue:

• Dial extension 441# (# representing Queues 0 through 9).
• The System Administrator can define the PFKs on your Allworx phone as Queue Appearances for one

or more Call Queues:

The Queue PFK may be in one of several states:

Red means you are currently logged out of the Queue.

Off (not lit) means you are logged into the Queue but there are no calls waiting in the Queue.