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Attendant-Based Services

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Do Not Disturb Override Service

The Do not disturb override service is usually reserved for your 

facility’s attendants, enabling them to override an extension’s Do 

not disturb status in order to present an urgent call.
According to a specific right assigned to your extension, you may 

also have access to this service. In this case, you may also override 

an extension’s Do not disturb status to present your call or a call 

on-hold on your extension.
When you call a party who has programmed the Do not disturb 

status on his/her extension, (see also the “

section):

Your call is then presented on the extension called, just as with a 

normal call (whether the extension called is free or busy).
When your calling party answers, you will enter into communication 

with him/her. If you have someone on hold on your own extension, 

you may then transfer that urgent call in the typical fashion.

General Call Acceptance

The general calls acceptance service is usually used by your 

facility’s attendants who are in charge of processing your system’s 

general calls – most often the external calls received on your 

facility’s general phone number, or external calls redirected when 

the internal users do not answer or are busy.
Similar to the standby status that is available when you belong to 

hunt groups, the general calls acceptance service enables attendants 

to control their active or inactive status for processing a system’s 

general calls, in relation to their vacation periods.
According to the rights assigned to your extension, you may also 

have access to the general calls acceptance service. This is 

generally the case. When necessary, this allows you to assist the 

attendants by answering calls when their lines are congested or 

when they are temporarily absent.

L1 SMITH Peter-405
DO NOT DISTURB
DTMF

OVERRIDE

FLASH

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