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Attendant-Based Services

When you activate this general calls acceptance service on your 

extension, not only will you receive your personal calls, but also 

your facility’s general calls.
These will be presented to you in the same way as usual, with the 

external calling party’s information displayed on your screen. See 

the “

” section.

You will, however, be able to distinguish them from your personal 

calls with a specific message such as:
•

I. DIRECT or I. UNUSED NUMBER for a call received on your 

facility’s general number, or on non-assigned DID numbers,

•

I. NO ANSWER FROM <Name> for a call re-directed when an 

identified internal user does not answer,

•

I. BUSY ON <Name> for a call re-directed when an identified 

internal user’s line is busy.

You may then process each call just as you would one of your 

personal calls.

To activate or deactivate the general calls acceptance service on 

your extension, from an idle extension:

The following screen is displayed when you are granted access to 

the programming of your extension.

You will receive confirmation of the activation or deactivation of this 

service.

í

If your extension was initially inactive in relation to the general calls 

acceptance service – as shown above the function key’s label – 

your extension will now be active (or vice versa).
When your general calls acceptance status is active, this will also 

be indicated on your idle extension by the letters “GC” displayed on 

the first line of the screen.

L1 Aastra-00164477500

GC

2

I. NO ANSWER FROM SMITH Peter-405
REDIAL

CALLERS

PICKUP

NAME

>

Programming

disabled

enabled

disabled

disabled

GEN_CALL

GROUP

LOCK

CALL_FWD

>