Справочник Пользователя для Mitel 5
Phone and System Administration
47
Network Group Diagnostics
The Network Group Diagnostics feature allows you to verify that Network Groups have been
programmed correctly. When the Network Group Diagnostics feature code is entered, the
platform initiates pings from each system-connected device and determines if the other devices
respond. If a device does not respond to the ping or if a firewall is detected, the system issues
a Message Print message. For more information about Message Print, refer to the Message
Print Diagnostics Manual, part number 550.8018.
programmed correctly. When the Network Group Diagnostics feature code is entered, the
platform initiates pings from each system-connected device and determines if the other devices
respond. If a device does not respond to the ping or if a firewall is detected, the system issues
a Message Print message. For more information about Message Print, refer to the Message
Print Diagnostics Manual, part number 550.8018.
The Network Group Diagnostics feature works on proprietary IP devices for the local node only.
It does not work across nodes.
It does not work across nodes.
Running Network Group Diagnostics
WARNING:System Performance. Because this feature affects system performance, run the diagnostics
program after normal business hours when the system is idle.
program after normal business hours when the system is idle.
To run the Network Group Diagnostics:
1.
Dial 9900 (9100 in Europe) to turn on diagnostics mode.
DIAGNOSTICS ON appears
.
2.
Dial 9963 (9163 in Europe).
NET GRP CHECK (YES = 1 NO = 2) appears
.
3.
When prompted, press 1 or the ACCEPT menu button to start the diagnostics feature.
NET
GROUP DIAG IN PROGRESS
appears.
When the diagnostics are complete, the phone displays one of the following messages:
•
NET GROUP CHECK COMPLETED
: Indicates that all IP devices within the Network
Groups are capable of communicating using peer-to-peer audio.
•
NET GROUP CHECK ERRORS FOUND
: Indicates that either some of the IP devices are
offline or there are NATs/firewalls located between the devices. Check Message Print
to determine which errors occurred.
to determine which errors occurred.
Seizing a Device
For troubleshooting purposes, you can enable diagnostics mode and then seize a specific trunk
or extension by entering the module, circuit, and device number.
or extension by entering the module, circuit, and device number.
The Seize Device feature is affected by trunk restriction. The administrator phone must have
outgoing access permission for the trunk to seize it. Toll restriction is applied to any calls placed
after the trunk is seized.
outgoing access permission for the trunk to seize it. Toll restriction is applied to any calls placed
after the trunk is seized.
To seize a device:
1.
Dial 9900 (9100 in Europe), to turn on diagnostics mode.
DIAGNOSTICS ON appears
.
2.
Press the Special button (see page 9), and then dial 9973 (9173 in Europe).
ENTER BOARD
appears
.