Справочник Пользователя для Samsung iDCS 100

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UCD GROUP 505 : SALES

FROM: SUN 02 Feb 00:00
TO  : SUN 02 Feb 02:54

CALL STATISTICS
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AVERAGE RING TIME(TIME TO ANSWER)......00:40
NUMBER OF TIMES ALL AGENTS BUSY........00002
AVERAGE TIME IN QUEUE..................00:51
TOTAL CALLS RECEIVED...................00011
LONGEST QUEUE TIME (TODAY).............02:14
TOTAL CALLS ABANDONED..................00004

AGENT STATISTICS
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MEMBER  AGENT  NAME         CALLS      AVERAGE    RING

ANSWERED   CALL TIME   TIME

--------------------------------------------------------
01      210    JOHN         0002       01:55      00:05
02      211    SAM          0001       02:18      00:06
03      208    MIKE         0003       01:22      00:04
04      207    PETER        0001       03:16      00:05

14

N O T E S