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Troubleshooting
Chapter 4:
This chapter provides troubleshooting procedures to assist with solving such problems as video,
audio, and loading screen errors. If you are experiencing problems, begin by confirming the
basic requirements listed in
audio, and loading screen errors. If you are experiencing problems, begin by confirming the
basic requirements listed in
. If all requirements are met,
see the section in this chapter that best matches the issue you are experiencing.
This section contains troubleshooting for the following issues:
Unable to Create Meetings
If you are unable to create meetings, have your administrator confirm the settings outlined in the
troubleshooting section of the
troubleshooting section of the
RealPresence CloudAXI
S Suite Administrators’ Guide.
Unable to Launch the Welcome Screen
When entering a meeting, the welcome screen launches with video options for entering the
meeting (see
meeting (see