Raritan Computer Home Security System 用户手册

 

Chapter 16: Diagnostic Console 

 

When CC-SG does not function properly, it is extremely helpful if you can 
capture the information stored in CC-SG, such as the system logs, 
configurations or database, and provide it to Raritan Technical Support 
for analysis and troubleshooting. 

 

1.  Choose Operation > Utilities > System Snapshot. 

2.  Click or select Yes. The System Snapshot menu opens. 

3.  Verify that every %Used value shown on the screen is below 60% to 

ensure that there is sufficient space available for the snapshot 
operation. Otherwise, abort the operation and perform the clean-up 
operation or contact Raritan Technical Support for assistance. 

4.  The System Snapshot options are divided into two areas. 

ƒ  Snapshot Configuration shows a list of CC-SG data that you can 

snapshot. 

ƒ  Snapshot Operations shows a list of operations that can be 

performed when activating the snapshot operation. 

5.  Usually it is not necessary to change default snapshot selections 

unless Raritan Technical Support requests otherwise. When 
requested, click with the mouse, or use the arrow keys to navigate 
and press the Space bar to select the snapshot options that you 
want, marking them with X. 

6.  Click or select Submit to proceed with the snapshot operation. 

7.  You will see a list of items scroll by quickly on the screen during the 

snapshot process. It is typical if sometimes CC-SG pauses for a 
while. 

8.  When the snapshot operation finishes, CC-SG displays the 

information for the snapshot, including: 

ƒ  The location and filename of the CC-SG snapshot file 

ƒ Size 

ƒ MD5 

checksum 

The snapshot information is for reference only so there is no need to 
note it down. 

9.  Press Enter to return to the System Snapshot menu.