Sharp FO-DC500 用户手册

Problems and Solutions

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The recipient can not open 
the image data.

• Does the recipient have a software program 

(viewer) that is compatible with the format of the file 
sent?
Try sending the image using a different file format 
(TIFF or PDF) and/or compression method 
(uncompressed, G3 or G4).

Data sent does not reach 
the recipient.

• Is the image being sent to the correct address?  

When using a Rapid Key or Speed Dial number, is 
the correct address (e-mail address or FTP 
address) stored in the Rapid Key or Speed Dial 
number? Check the stored address and correct if 
necessary.

• If Scan to E-mail is not successful, check to see if 

an unsuccessful delivery message was sent to your 
specified sender’s e-mail address. This may 
provide details on the problem.

• To use Scan to Desktop, the Network Scanner Tool 

must be installed.

Scan to E-mail is not 
successful.

• The image might have exceeded the file size limit 

set by your administrator for e-mail. Reduce the file 
size (decrease the number of scanned pages, use 
a lower resolution setting, or use a higher 
compression level such as G4).  Contact your 
administrator to see if there is a file size limit for e-
mail.

A long time is required to 
send an image.

• A large file size can greatly increase the amount of 

time required for transmission. Reduce the file size 
(decrease the number of scanned pages, use a 
lower resolution setting, or use a higher 
compression level such as G4).