Xerox 490 ST 用户手册

Public Address Book does not 
display an address format of 
name@domain.com for a 
selected name entry.

• Check that the .CSV file contains a name 

value and an address value separate by a 
comma, for example the format "Smith, John" 
- john.smith@company.com.

• Check that the mapping of the address book 

is correct as defined in the Import CSV file 
screen in the device Web UI.

Cannot find required entry in 
the Internal Address Book 
available via LDAP.

• Recheck the spelling of the name required.
• Try searching on only the first letter of the 

name. Normally an LDAP environment will 
search on a Lastname / Firstname order but 
this may differ depending on the 
environment.

Attempting an Internal Address 
Book LDAP search results in a 
"Too many entries found" error.

• Try entering more letters for the name being 

searched.

Attempting an Internal Address 
Book LDAP search results in a 
"Search Tree Invalid" error.

• Check the syntax of the LDAP Directory 

entry. It should be in the format ou=name, 
o=name but this will vary depending on the 
LDAP server type and configuration.

Attempting an Internal Address 
Book LDAP search results in a 
"No matches found" error.

• Check the spelling of the name that you are 

searching for.