Xerox M20/M20i 用户手册

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Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Page 11-17
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E-mail Problems
Missing characters
The paper may be too 
damp.
Try printing with a different batch of paper. Do 
not open packages of paper until necessary so 
that the paper does not absorb too much 
moisture from the air.
Back of printout is dirty
The transfer roller may be 
dirty.
Print a few blank pages to clean the transfer 
roller.
Incorrect fonts
TrueType fonts may be 
disabled.
Use the fonts dialog box in the Control Panel to 
enable TrueType fonts.
Faded graphics
Toner may be low.
Remove the toner cartridge and shake it gently 
to distribute the toner evenly. Then reinstall the 
toner cartridge.
Ensure that a spare toner cartridge is available.
PROBLEM
PROBABLE CAUSE
SUGGESTED SOLUTION
Not Assigned
The Group Mail you tried 
to use has no E-mail 
assigned to it.
Type the address manually.
Send Error (SMTP)
Your machine cannot 
connect with the server or 
has lost contact due to a 
network problem.
Try again. If the problem persist, try again once 
the network fault is resolved.
Recipient Address 
Failure
The recipient address 
could not be contacted or 
is invalid.
Ensure correct address is entered.
Connection Failure
Any type of 
communication or 
network failure during E-
mail operations.
Try again.
Authentication Failure
Invalid Account or 
Password
Ensure correct account and password are used.
Authentication 
Required
Authentication is disabled 
and the mail server 
requires it.
Ensure Authentication is enabled. Refer to the 
System Administrator.
PROBLEM
PROBABLE CAUSE
SUGGESTED SOLUTION