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9-1
Chapter
9
Troubleshooting
This section describes solutions for cases such as paper jam and when problems are not
solved.
Clearing Jams
9-2
Document Jams in the Feeder
9-3
Paper Jams Inside the Machine
9-3
Display Message
9-6
Error Codes
9-6
If <Incorrect Size/Setting> Appears
9-8
Troubleshooting 9-9
Check the Following First
9-9
Is the power switched ON?
9-9
Has the power switch been just turned ON?
9-9
Is the machine in Sleep mode?
9-9
Are the settings proper?
9-9
Is the Error indicator on or blinking?
9-9
Does a message appear on the display?
9-10
Is the telephone line connected or configured properly?
9-10
If You Cannot Solve a Problem
9-10
If a Power Failure Occurs
9-11
If You Cannot Solve a Problem
9-12
Customer Support (U.S.A.)
9-12
Customer Support (Canada)
9-12
Print Result Is Not Good
9-13
Paper Curls
9-13
Paper Creases
9-14
Printing Is Uneven
9-14
White Specks Appear
9-15
The Toner Does Not Fix onto the Paper Well
9-16
The Printed Paper Has Vertical Streaks
9-16
Smudge Marks of Spattering Toner Appear around the Text or
Patterns 9-17
The Overall Print Result Is Dark
9-17
Copied Lines and Text Appear Faded
9-18
Printed Bar Codes Cannot Be Scanned
9-18
Paper Jams Occur Frequently When Performing
2-Sided Printing
9-18
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