Konica Minolta C652DS 用户手册

14-4

bizhub C652/C652DS/C552/C452

When the above troubleshooting does not eliminate the problem, refer to the "User's Guide [Copy 
Operations]".

Print processing on the compu-
ter finished, but printing does 
not start.

When the user authentication is 
enabled, you may have entered 
an unregistered user name or 
password.

Enter the correct user name or 
password.

Different encryption passphras-
es may be specified for the 
printer driver and the machine.

Specify the same encryption 
passphrase for the machine and 
the printer driver.

Memory of the computer may 
be insufficient.

Perform a test printing to check 
whether printing is possible.

Network connection with the 
printer controller is not estab-
lished (when connecting via the 
network).

Contact your network administra-
tor.

The machine may be in the en-
hanced security mode.

Configure authentication settings 
in the enhanced security mode. 
For details, contact the printer ad-
ministrator.

Printing order is disturbed - a 
job sent later is printed before 
the preceding jobs.

An error may have occurred on 
the printer for a reason such as 
running out of paper.

When "Skip Job Operation Set-
tings" is enabled in the Adminis-
trator Settings of the printer, only 
the jobs without a problem are 
processed and those with any 
problem are held in queue.

Secure print is not available.

The password rules may be en-
abled on the machine.

Specify a password according to 
the password rules.

Different encryption passphras-
es may be specified for the 
printer driver and the machine.

Specify the same encryption 
passphrase for the machine and 
the printer driver.

Jobs saved in a User Box have 
disappeared.

Jobs saved in a User Box may 
be deleted due to the settings 
on the machine.

Check the User Box settings for 
the machine. For details, refer to 
the "User's Guide [Box Opera-
tions]".

Printing in the user authentica-
tion or account track mode is 
not available.

The user name, account name 
or password is incorrect.

Enter the correct user name, ac-
count name and password.

User authentication or account 
track may be disabled on the 
printer driver.

Enable user authentication or ac-
count track on the printer driver.

Different encryption passphras-
es may be specified for the 
printer driver and the machine.

Specify the same encryption 
passphrase for the machine and 
the printer driver.

The entered user name or ac-
count name may not be author-
ized.

Check with the administrator 
whether the user name or ac-
count name concerned is author-
ized for printing.

Printing is not available when 
you have selected "Public User" 
in user authentication.

Printing by public users may be 
prohibited on the machine.

Check with the administrator 
whether printing by public users 
is permitted.