3com NETBuilder II 用户手册

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Chapter 2
Troubleshooting and Maintenance
 
This chapter describes how to troubleshoot and maintain the HSSI module. 
If you are unable to resolve a problem with your HSSI module, you will need to contact a 
customer service representative. Refer to Appendix C, “Technical Support,” for information 
about who to contact in your area.
 
Troubleshooting Startup Problems
 
The following symptom indicates a self-test failure at startup. For complete information on 
configurable firmware parameters, refer to the
 
 NETBuilder Family Bridge/Router Guide, 
Version 6.2 
 
or later
 
.
 
Symptom
 
The following message is displayed:
 
HSSI Interface: Self Tests failed - slot X
 
The value of X can be 1 through 4 or 1 through 8, depending on whether you have a 4-slot or an 
8-slot NETBuilder chassis.
 
Action
 
Check to see if the card is inserted completely into the NETBuilder II chassis.
 
Maintaining the HSSI Module
 
This section describes preventive maintenance you can take and how to replace the HSSI 
module.
 
Preventive Maintenance
 
3Com recommends the following procedures for preventive maintenance:
 
 
Observe the guidelines in Appendix A of the 
 
NETBuilder II Base System Installation 
Guide
 
 for minimum and maximum electrical and environmental requirements.
 
 
Keep the area around the NETBuilder II base system clean and avoid accumulated dust.
 
 
Allow sufficient air space around the NETBuilder II base system for proper ventilation. 
This protects the HSSI module from excessively high temperatures.
 
 
Observe ESD guidelines whenever handling the HSSI module.
Refer to Chapter 5 of the 
 
NETBuilder II Base System Installation Guide
 
 for preventive 
maintenance tips that apply to the entire system.