Whirlpool W10663960B 业主指南

Troubleshooting

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –  

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call. 

Dryer will not run

Door not closed completely.

Make sure the dryer door is closed completely.

START not touched firmly or held 

long enough.

Touch and hold START/PAUSE 2–5 seconds.

Household fuse is blown or circuit 

breaker has tripped.

There may be 2 household fuses or circuit breakers for the dryer. 

Check that both fuses are intact and tight, or that both circuit breakers 

have not tripped. Replace the fuses or reset the circuit breaker. If the 

problem continues, call an electrician.

Incorrect power supply.

Electric dryers require 240-volt power supply. Check with a qualified 

electrician.

Wrong type of fuse.

Use a time-delay fuse.

Dryer will not heat

Household fuse is blown or circuit 

breaker has tripped.

The drum may be turning, but you may not have heat. Electric dryers 

use 2 household fuses or circuit breakers. Replace the fuses or reset 

the circuit breaker. If the problem continues, call an electrician.

Incorrect power supply.

Electric dryers require 240-volt power supply. Check with a qualified 

electrician.

Supply line valve not open.

For gas dryers, make sure that the valve on the gas supply line is open.

Humming or whining 

noise with Steam 

cycle selected  

(on some models)

Water pump or water inlet valve 

(depending on model) on dryer is 

running.

The water pump on the dryer is used during the Steam function. If the 

dryer has just been installed or unused for an extended period, the 

pump may be louder and run longer. This is normal.
NOTE: The valve may make this noise even with no water line 

connected.

Thumping noise

Dryer hasn’t been used in a while.

This is due to temporary flat spots on the drum rollers.  

The thumping sound will diminish after a few minutes.

Rattling or vibrating 

noise

A small object caught between the 

edges of dryer drum.

Check the front and rear edges of the drum for small objects. Clean 

out pockets before laundering.

Dryer isn’t properly leveled.

The dryer may vibrate if not properly installed. See the Installation 

Instructions. All four dryer feet should be in firm contact with the floor.

Clothing is balled up in dryer.

When balled up, the load will bounce, causing the dryer to vibrate. 

Separate the load items and restart the dryer.

Clicking noise

Gas valve operating.

On gas dryers, you may hear the gas valve clicking as it opens and 

closes. This is normal.

Loud humming or 

increased noise during 

cycle

Load is packed tightly or exhaust 

vent is blocked.

Reduce load size to recommended load size in “Cycle Guide.” Run 

the dryer for 5–10 minutes. Hold your hand under the outside exhaust 

hood to check air movement. If you do not feel air movement or air 

movement is minimal, clean exhaust system of lint or replace exhaust 

vent with heavy metal or flexible metal vent. See the Installation 

Instructions.

Clothes are not drying 

satisfactorily or drying 

times are too long 

EcoBoost

™

 option is on.

For optimal dry times, turn off the EcoBoost

™

 option. For optimal 

energy, turn on the EcoBoost

™

 option.

Lint screen is clogged with lint.

Clean lint screen before each load.

The exhaust vent or outside 

exhaust hood is clogged with lint, 

restricting air movement.

Run the dryer for 5–10 minutes. Hold your hand under the outside 

exhaust hood to check air movement. If you do not feel air movement 

or air movement is minimal, clean exhaust system of lint or replace 

exhaust vent with heavy metal or flexible metal vent. See the 

Installation Instructions.