SATO GT424 用户手册
Section 6: Troubleshooting
GT Series Operator’s Manual
Page 6-11
6.7 TROUBLESHOOTING GUIDE
Symptom: The display remains blank when the power switch is pressed.
Caution
Do not operate the power switch or handle the power cable with a wet hand. You may suffer electric shocks as a result.
Symptom: Paper is fed but not printed
Caution
Pull out the power cable before cleaning the printer.
No.
What to check
Remedy
1
Has the power cable been inserted
into the power outlet securely?
into the power outlet securely?
Insert the power cable securely into the outlet.
2
Is the power cable damaged?
Inspect the power cable for signs of damage.
If possible, try using another printer power cable.
Purchase a new power cable specifically
designed for this printer, from the sales outlet or
dealer where you bought the printer from. Never use
any other power cable but the power cable specifically
designed for this printer.
Purchase a new power cable specifically
designed for this printer, from the sales outlet or
dealer where you bought the printer from. Never use
any other power cable but the power cable specifically
designed for this printer.
3
Is electricity coming to the power outlet
feeding the printer?
feeding the printer?
Connect another electrical appliance to the power outlet
to check for power. If there is a problem with the main
power, check if electricity is coming to the building. Also
check if power failure has occurred.
to check for power. If there is a problem with the main
power, check if electricity is coming to the building. Also
check if power failure has occurred.
4
Has the power fuse of the building
blown, or has the circuit breaker been
tripped?
blown, or has the circuit breaker been
tripped?
Replace the power fuse and reset the circuit breaker.
No.
What to check
Remedy
1
Is the printer head dirty, or is there any
label stuck to the printer head?
label stuck to the printer head?
If the printer head is dirty, wipe off the
dirt with the supplied cleaning set. If
a label is stuck to the printer head,
take it away. * Do not use metallic
object to remove it (the printer head
may be damaged). If glue of the label
is stuck to the printer head, wipe it off
with the supplied cleaning set.
dirt with the supplied cleaning set. If
a label is stuck to the printer head,
take it away. * Do not use metallic
object to remove it (the printer head
may be damaged). If glue of the label
is stuck to the printer head, wipe it off
with the supplied cleaning set.
2
Are you using genuine SATO paper
and carbon ribbons for the printer?
and carbon ribbons for the printer?
Be sure to use genuine paper and carbon ribbon
specifically designed for the printer.
specifically designed for the printer.
3
Is the paper sensor dirty?
If the paper sensor is dirty, wipe off the dirt with
the supplied cleaning set. See Section 4: Cleaning
and Maintenance.
the supplied cleaning set. See Section 4: Cleaning
and Maintenance.
4
Is the carbon ribbon wound
correctly?
correctly?
If the knob of the ribbon-winding unit is not set to
its original position, remove the carbon ribbon
already wound, and return the knob to its original
position.
its original position, remove the carbon ribbon
already wound, and return the knob to its original
position.
5
Is the data/signal sent from the
computer correct?
computer correct?
Turn on the power switch again.
If the message still appears, check the software
on the computer or the configuration for
connections.
If the message still appears, check the software
on the computer or the configuration for
connections.