SATO GT424 用户手册

Section 6: Troubleshooting

Page 6-13

Caution

Pull out the power cable before cleaning the printer.

Fix the paper and carbon ribbon securely. Also,
release the head-open lever of the printer head
unit, then set the paper and carbon ribbon to the
normal position again. Finally, latch the print head 
back in place.

If the platen roller is dirty, wipe off the dirt with the
supplied cleaning set.

Is the paper/carbon ribbon you are 
using deformed?

If the edges of the paper/carbon ribbon are deformed, 
the paper cannot be fed normally. Use new paper/
carbon ribbon which are not deformed.

Are you using 
genuine SATO 
paper and 
carbon ribbons 
specifically 
designed for the 
printer?

Be sure to use genuine paper and 
carbon ribbon specifically 
designed for the printer. Generic 
supplies may cost less, but can 
result in poor printing quality or 
shortened equipment life, leading 
to higher operating costs in the 
long run.

If the paper sensor is dirty, wipe off the dirt with
the supplied cleaning set. See Section 4: Cleaning 
and Maintenance.

Turn on the power switch again.
If the error message still appears, check the software
on the computer or the configuration of the
connections.

Are the pitch correction (variable po-
tentiometer) or base point correction 
(User Mode setting) correct?

Set the pitch correction (variable potentiometer) or base 
point correction (User Mode setting) again.