Quantum vls dlt 用户指南
Troubleshooting and Diagnostics
61
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Be prepared to explain whether the software or
hardware has worked properly at anytime in the
past. Have you changed anything recently?
hardware has worked properly at anytime in the
past. Have you changed anything recently?
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Pinpoint the exact location of your problem, if
possible. Note the steps that led to the problem. Are
you able to duplicate the same problem or is it a
one-time occurrence?
possible. Note the steps that led to the problem. Are
you able to duplicate the same problem or is it a
one-time occurrence?
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Note any error messages displayed on your PC or
file server screen. Write down the exact error
message.
file server screen. Write down the exact error
message.
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If at all possible, call while at your computer, with
ADIC's system installed and turned on.
ADIC's system installed and turned on.
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If running on a network, have all relevant
information available (i.e. type, version #, network
hardware, etc.).
information available (i.e. type, version #, network
hardware, etc.).
Be prepared to provide:
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Your name and your Company's name
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Model number
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Serial number of unit (located on the rear face by the
power switch)
power switch)
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Software version numbers
– device driver
– archive/restore
– device driver
– archive/restore
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Hardware configuration, including firmware
version, date and number.
version, date and number.
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Type of PC, DOS version, clock speed, RAM,
network type, network version, and any special
boards installed
network type, network version, and any special
boards installed
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Type and brand of media