Quantum vls dlt 用户指南

62

p 

A brief description of the problem

p 

Where you purchased the ADIC system

í

Call ADIC Customer

Assistance at (206)

883-4357.

Having this information available when you call for
customer assistance will enable ADIC to resolve your
problem in the most efficient manner possible. Then call the
Customer Assistance line.

When you and ADIC Customer Assistance have determined
that you need an RMA (see previous section When You Call
ADIC Customer Assistance), be prepared with the following
information:

í

Be sure you have tried

all trouble shooting

techniques in the

various  manuals.

p 

Model number, serial number, and a brief, descriptive
explanation of the problem.

p 

Complete address information (be sure you give any
mail stops or special codes at the time the RMA is
issued).

p 

If the item is NOT in warranty, you will be charged for
the repairs. Therefore, the Customer Assistance
personnel will need a P.O. number at the time the RMA
number is issued. Until credit information can be ob-
tained by our accounting department, the system may be
shipped back COD to first-time customers.

p 

It is also necessary to send the complete system,
including the SCSI interface card/controller, interface
cables, and the unit. Problems may have been caused by
a defective external component and/or the drive itself.

p 

Current labor rates will be quoted at the time the RMA
is issued.